Case Study:
Onsite Program Improves Productivity and Reduces HACs
Introduction
This case study is based on a June 2017 survey of Agiliti customers by a 3rd party research service. The profiled hospital* was heavily focused on reducing patient risk, boosting staff productivity and reducing medical equipment-related costs. The hospital selected the Agiliti Onsite Equipment Management program to fix their fragmented process and to help them achieve these goals.
The Challenge
The profiled hospital selected the Agiliti Onsite Equipment Management program to address the following business challenges at their hospital:
- Equipment availability (shortages)
- Time to therapy (equipment delays)
- Equipment in-service / Just in time orientation
- Broken / non-functional equipment
- Risk reduction (HAIs, HAPIs, Falls)
- Nurse satisfaction
- Nurse productivity
- Nurse time spent at the bed side
- Patient satisfaction (care responsiveness)
- Equipment utilization (% time in use)
- Equipment tracking
- Lost equipment
- Equipment cleaning and documentation
- Having multiple rental vendors
- Medical equipment rental and capital costs
In addition, the hospital estimates that their nurses spent 31-45 minutes on administrative tasks each shift before implementing Agiliti’ on-site services.
Use Case
Today, the profiled hospital relies on the Agiliti onsite program and staff to manage the following equipment types:
Infusion pumps
Feeding pumps
ALPS Currie Medical machines
Blanketrol Hypothermia machines
PCA pumps, Epidural Pumps,
& T-pumps
Bed exit alarms
When asked, the Director of Patient Care Services identified the following capabilities of the program as direct benefits for the nursing staff:
Results
Ability to reduce equipment delays and improve speed to therapy
On-site single
point of contact
24/7 service coverage
Equipment delivery to the
patient room / floor
Designated equipment storage
Equipment availability
The Results
The surveyed hospital agrees that the Onsite Equipment Management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:
Increased nurse satisfaction
Improved caregiver time at bedside
Reduced equipment delays & improved speed to therapy
Improved equipment utilization & availability
Improved caregiver productivity
Reduced their administrative burden (contacting vendors, paperwork)
Reduced lost equipment
The Director of Patient Care Service estimates that their nurses spend <15 minutes each shift on administrative tasks after implementing Agiliti’ on-site services.
When asked what would be the impact if the onsite program went away, the hospital identified the following consequences:
- A risk to the clinical outcome / patient experience
- Decreased billing accuracy for therapy timing
- Lowered equipment availability
- Increased time to therapy / treatment delays
- Unplanned capital purchases
- Increased rental expenses
- Increased nursing complaints / frustration
- Decreased caregiver satisfaction
- Decreased staff productivity
- Increased time to discharge / longer length of stay
- Decreased productivity of clinical engineering staff
- Increased capital investments toward tracking technology
* The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.
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