MANUFACTURER SERVICES AND LOGISTICS SUPPORT

A Strategic Technical Service and Logistics Solutions Partner for Medical Technology Manufacturers

Managing Costly Planned and Unplanned Events Can Slow Innovation

Recalls, field actions, device upgrades or preventive maintenance that spread across the United States can create complicated logistics issues for medical equipment manufacturers that need to communicate effectively with stakeholders and manage technician labor. In fact, device recalls alone have increased by 97% over a 10-year period. For most manufacturers, these and many other challenges can be a distraction from their core strategy and result in added costs, technician staffing challenges and dissatisfied customers.

Optimize Your National Operations with Local Technical Service and Support

With over 100 service centers across the country, Agiliti can provide medical technology manufacturers with strategic, scalable technical service and logistics support. Our technicians are trained and fully certified by our manufacturer partners to provide the level of service they and their customers expect on a wide range of medical devices – from general biomedical to respiratory to specialty systems. That technical expertise, coupled with our ISO 13485:2016 certification, ensures that the services we provide adhere to manufacturer quality standards and your equipment meets all applicable regulatory requirements.

Drive Measurable Improvements

Rapid
Response

One point of contact for nationwide support: 100+ service centers and 500+ technicians available on-demand

Quality Support
and Service

ISO 13485:2016 certified partner with a sophisticated quality management system – and technicians provided ongoing quality training

Reduce
Overall Costs

Scalable staffing options offer cost-effective service to meet short or long-term needs

Improve Customer Satisfaction

Your customers’ satisfaction is a priority – minimize disruption and ensure patient-ready equipment availability with on-demand service

Manufacturer Services and Logistics Portfolio

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Installation Services

Installation Services

New product installations, hardware and software upgrades, device set-up, configuration and more.
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Preventive Maintenance
and Repair Services

Preventive Maintenance and Repair Services

Flexible staffing options for planned and corrective maintenance as well as customer coordination.
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Device Upgrade and
Remediation Projects

Device Upgrade and Remediation Projects

Technical and logistics support to efficiently manage recalls, field actions, and hardware and/or software upgrades.
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Project Management

Project Management

Expertise managing large scale and ad-hoc projects, dedicated project managers available to see projects through to execution.
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Limited Release Programs

Limited Release Programs

Ability to work with OEMs with the rollout and support of new product introductions.
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Equipment Rentals

Equipment Rentals

Potential to support OEMs by identifying and developing rental solutions for applicable OEM products.
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Equipment Fleet
Logistics Service

Equipment Fleet
Logistics Service

Storage, delivery, pick up, processing, and testing of assets along with Sunshine Act reporting.
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Healthcare Experts

Healthcare Experts

Shared customer base, broad manufacturer relationships and highly trained technicians with expertise on your equipment.
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Compliance Support

Compliance Support

Service and documentation to demonstrate compliance to all applicable regulatory requirements.

Insights To Help You Plan

Elevate Your Team – Improve Your Hospital

Agiliti Blog

Discover clinical engineering, supply chain and equipment management insights

Customer Testimonials

Read what our customers have to say about the services Agiliti provides

Case Study

Learn how Agiliti helped one OEM manage the remediation of over 130,000 units