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MANUFACTURER SERVICES AND LOGISTICS SUPPORT
A Strategic Technical Service and Logistics Solutions Partner for Medical Technology Manufacturers
Managing Costly Planned and Unplanned Events Can Slow Innovation
Recalls, field actions, device upgrades or preventive maintenance that spread across the United States can create complicated logistics issues for medical equipment manufacturers that need to communicate effectively with stakeholders and manage technician labor. In fact, device recalls alone have increased by 97% over a 10-year period. For most manufacturers, these and many other challenges can be a distraction from their core strategy and result in added costs, technician staffing challenges and dissatisfied customers.
Optimize Your National Operations with Local Technical Service and Support
With over 90 service centers across the country, Agiliti can provide medical technology manufacturers with strategic, scalable technical service and logistics support. Our technicians are trained and fully certified by our manufacturer partners to provide the level of service they and their customers expect on a wide range of medical devices – from general biomedical to respiratory to specialty systems. That technical expertise, coupled with our ISO 13485:2016 certification, ensures that the services we provide adhere to manufacturer quality standards and your equipment meets all applicable regulatory requirements.
Drive Measurable Improvements
Rapid
Response
One point of contact for nationwide support: 90+ service centers and 500+ technicians available on-demand
Quality Support
and Service
ISO 13485:2016 certified partner with a sophisticated quality management system – and technicians provided ongoing quality training
Reduce
Overall Costs
Scalable staffing options offer cost-effective service to meet short or long-term needs
Improve Customer Satisfaction
Your customers’ satisfaction is a priority – minimize disruption and ensure patient-ready equipment availability with on-demand service
Manufacturer Services and Logistics Portfolio
Installation Services
Installation Services
New product installations, hardware and software upgrades, device set-up, configuration and more.
Preventive Maintenance
and Repair Services
Preventive Maintenance and Repair Services
Flexible staffing options for planned and corrective maintenance as well as customer coordination.
Device Upgrade and
Remediation Projects
Device Upgrade and Remediation Projects
Technical and logistics support to efficiently manage recalls, field actions, and hardware and/or software upgrades.
Project Management
Project Management
Expertise managing large scale and ad-hoc projects, dedicated project managers available to see projects through to execution.
Limited Release Programs
Limited Release Programs
Ability to work with OEMs with the rollout and support of new product introductions.
Equipment Rentals
Equipment Rentals
Potential to support OEMs by identifying and developing rental solutions for applicable OEM products.
Equipment Fleet
Logistics Service
Equipment Fleet
Logistics Service
Storage, delivery, pick up, processing, and testing of assets along with Sunshine Act reporting.
Healthcare Experts
Healthcare Experts
Shared customer base, broad manufacturer relationships and highly trained technicians with expertise on your equipment.
Compliance Support
Compliance Support
Service and documentation to demonstrate compliance to all applicable regulatory requirements.
Insights To Help You Plan
Elevate Your Team – Improve Your Hospital
Agiliti Blog
Discover clinical engineering, supply chain and equipment management insights
Customer Testimonials
Read what our customers have to say about the services Agiliti provides
Case Study
Learn how Agiliti helped one OEM manage the remediation of over 130,000 units