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Case Study:

COO: How We Improved Medical Equipment Processes

and Lowered Costs


This case study is based on a June 2017 survey of Agiliti customers by a 3rd party research service. The profiled hospital* was focused on reducing their medical equipment costs, increasing utilization and improving speed to therapy. The hospital selected the Agiliti onsite management program to fix their fragmented processes and to help them achieve their process improvement goals.

As a result of the onsite equipment management program, we’ve been able to reduce our costs (rental spend, capital purchases). With Agiliti, we don’t have to reinvent the wheel. Their on-site experts and proven track record have helped us to meet our process improvement goals. – Chief Operating Officer

The Challenge

The Solution

Today, the profiled company relies on the Agiliti Onsite Equipment Management program and staff to manage the following equipment types:

Infusion Pumps

Specialty Beds and Therapy Surfaces

When asked, the Chief Operating Officer of the profiled company indicated that there were two highly differentiated capabilities of the onsite program that separated Agiliti from the competition:

Equipment delivery to the patient’s room/floor

Equipment utilization
(% time in use)

The Results

The profiled company agrees that the Onsite Equipment Management program is highly valuable to the success of their facility, and Agiliti helped them to realize the following results:

Ability to reduce equipment delays and improve speed to therapy

Equipment delivery to the
patient room / floor

On-site single
point of contact

24/7 service coverage

When asked what the impact would be if the Onsite Equipment Management program went away, the hospital identified the following consequences:

Lowered equipment availability

Increased time to therapy/treatment delays

Unplanned capital purchases

Increased rental expenses

Increased nursing complaints/frustration

Decreased staff productivity

In evaluating the Onsite Equipment Management program, the Chief Operating Officer also commented:

“It is more expensive to recreate the wheel. Agiliti has a proven track record and hires experts to get the job done with their program.”

* The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

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About This Case Study

This case study is based on a June 2017 survey of an Agiliti customer by a 3rd party research service.