Case Study:
COO: How We Improved Medical Equipment Processes
and Lowered Costs
Overview
This case study is based on a June 2017 survey of Agiliti customers by a 3rd party research service. The profiled hospital* was focused on reducing their medical equipment costs, increasing utilization and improving speed to therapy. The hospital selected the Agiliti onsite management program to fix their fragmented processes and to help them achieve their process improvement goals.
The Challenge
The profiled hospital selected the Agiliti Onsite Equipment Management program to address the following business challenges at their facility:
- Equipment availability (shortages)
- Equipment utilization (% time in use)
- Nurse productivity
- Nurse satisfaction
- Equipment tracking
- Equipment cleaning and documentation
- Equipment delays (time to therapy)
- Medical equipment rental costs
The Solution
Today, the profiled company relies on the Agiliti Onsite Equipment Management program and staff to manage the following equipment types:
Infusion Pumps
Specialty Beds and Therapy Surfaces
When asked, the Chief Operating Officer of the profiled company indicated that there were two highly differentiated capabilities of the onsite program that separated Agiliti from the competition:
Equipment delivery to the patient’s room/floor
Equipment utilization
(% time in use)
The Results
The profiled company agrees that the Onsite Equipment Management program is highly valuable to the success of their facility, and Agiliti helped them to realize the following results:
Ability to reduce equipment delays and improve speed to therapy
Equipment delivery to the
patient room / floor
On-site single
point of contact
24/7 service coverage
When asked what the impact would be if the Onsite Equipment Management program went away, the hospital identified the following consequences:
Lowered equipment availability
Increased time to therapy/treatment delays
Unplanned capital purchases
Increased rental expenses
Increased nursing complaints/frustration
Decreased staff productivity
In evaluating the Onsite Equipment Management program, the Chief Operating Officer also commented:
“It is more expensive to recreate the wheel. Agiliti has a proven track record and hires experts to get the job done with their program.”
* The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.
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About This Case Study
This case study is based on a June 2017 survey of an Agiliti customer by a 3rd party research service.
Source: A 3rd party research service
