Case Study:
Academic Medical Center Cuts Costs and Improves Tech Productivity
with Hybrid Biomedical Model
Introduction
This case study is based on a July 2018 survey of Agiliti customers by a 3rd-party research service. The profiled academic medical center* was focused on reducing their service costs, increasing technician productivity and improving PM and recall compliance and reporting. The hospital selected Agiliti to provide a flexible, on-demand coverage, as well as dedicated technical support for entire equipment types, to help them achieve their service goals.
Challenges
The profiled academic medical center ultimately selected Agiliti for their Clinical Engineering Services in order to address the following business challenges at their hospital:
- Cost of service & repairs/service to acquisition costs
- Equipment uptime
- Matching work levels to staffing levels (employee leave, episodic event)
- PM compliance & reporting
- Technician competency levels – technician skill set
Use Case
Today, the profiled hospital relies on a hybrid service model that features the following key capabilities:
Supplemental staffing
(hourly or block of time)
Equipment type contract
(complete PM and repair of an equipment type, i.e. beds, infusion pumps)
When asked, the biomedical director identified the capability of the program to offer flexible coverage (access to flexible, on-demand FTEs) as a key differentiator from the competition.
Results
The profiled academic medical centers agrees that the capabilities of the hybrid clinical engineering program were highly valuable to the success of their facility, and Agiliti helped them to achieve the following results:
Improved PM and recall compliance
Improved equipment uptime
Achieved better labor allocation
Improved inventory management
In evaluating the program, the biomedical director mentioned that the “on-boarding and implementation exceeded our expectations compared to similar vendors we have worked with in the past.” Also, as a result of partnering with Agiliti for multiple different solutions, they were able to realize a synergistic benefit across the facility.
* The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.
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About This Case Study
This case study is based on a June 2017 survey of an Agiliti customer by a 3rd party research service.
Source: A 3rd party research service
