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Case Study:

Manufacturer Services and Logistics Support


A medical equipment manufacturer* was faced with a field remediation aecting more than 130,000 units. Remediation needed to be completed within FDA guidelines and the units aected were spread across the United States.



Performed within budget

Exceeded quality standards

Manufacturer’s customers satisfaction score

Documentation process throughout project

130,566 units completed

575 Manufacturer customer sites completed (100%)

Serviced in 48 states

Project duration: 15 months

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Equipment fleet logistics

Product installation

Preventive maintenance
and repair

Device upgrade projects

Limited release programs

Equipment rentals

* The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

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