Case Study:
Acute Care Hospital Reduces Equipment Service Costs, Improves Uptime
with Strategic HTM Model
Overview
This case study is based on a July 2018 survey of Agiliti customers by a 3rd-party research service. The profiled 300-bed acute care hospital* was looking to improve service compliance and reporting, lower capital equipment expenditures and reduce administrative burden. The hospital partnered with Agiliti to develop a strategic HTM program with an onsite team of Agiliti technicians managing all equipment, contract management, and professional services.
The Challenge
The profiled company ultimately selected Agiliti for their Clinical Engineering Services in order to address the following business challenges at their hospital:
- Their administrative burden (time and costs)
- Capital and equipment replacement planning
- Their Computerized Maintenance Management System (CMMS) – Inventory and Equipment Service history
- Cost of service & repairs/service to acquisition costs
- Equipment uptime
- Managing vendor contracts
- PM compliance & reporting
- Regulatory compliance & reporting
- Technician competency levels – technician skill set
- Unproductive technician time (searching for equipment, vendor management)
Use Case
Today, the profiled hospital relies on an outsourced clinical engineering program from Agiliti that features the following key capabilities:
Onsite Agiliti technicians managing the service on all equipment
Vendor and contract
management
Professional services: Capital planning, pre-purchase evaluations
The Supply Chain Director said there were various capabilities that differentiated Agiliti from the competition. This includes:
Capital planning support
Guaranteed
turnaround times
Medical Equipment
Management Plan (MEMP)
Parts and contract
management
PHI & Risk
Management
Program implementation and management process
The Results
After implementing an Agiliti clinical engineering program, the hospital reduced overall service cost through a combination of vendor management, capital cost avoidance, capital planning and improved inventory management. As the Supply Chain Director said:
“Agiliti offers better equipment tracking and clinical engineering service that provides cost savings, PM compliance, and capital planning.”
Additionally, the profiled acute care hospital has eliminated the administrative burden related to equipment maintenance (vendor management, capital planning, searching for equipment), and they agree that the Agiliti Clinical Engineering Services program is highly valuable as it relates to the success of their facility.
The hospital achieved the following benefits thanks to the Agiliti Clinical Engineering Services program:
Reduced service costs
Improved preventive maintenance and Recall Compliance
Reduced administrative burden (non-productive tech time)
Improved equipment
uptime
Achieved better
labor allocation
Avoided capital costs
Reduced equipment
rental costs
Improved employee
satisfaction
Improved inventory management
Improved capital
(planning) allocation
* The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.
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About This Case Study
This case study is based on a July 2018 survey of an Agiliti customer by a 3rd-party research service.
Source: A 3rd-party research service
