INNOVATE TO IMPROVE HCAHPS SCORES
The Hospital Consumer Assessment of The Healthcare Providers and Systems (HCAHPS) survey embodies the transformational change in the U.S. healthcare industry: Patients are now consumers, empowered to choose where they seek care based on readily-available, public information and data.
As health systems look for innovative ways to improve HCAHPS scores, leading hospitals are discovering many quick-win opportunities to improve patient experiences by focusing on smarter equipment management. They’re leveraging integrated, managed service models to align supply chain goals with clinical team needs, reducing biomed and clinical engineering backlogs and optimizing equipment utilization. The goal? Optimize care delivery and improve patient experience scores.
Here are powerful impacts of a best-in-class
equipment management program:
Connects Hospital TeamsAn integrated equipment value management strategy can connect traditionally siloed departments within a hospital — bringing supply chain and biomedical/clinical engineering teams in alignment with clinicians and patient care demands. This integrated approach doesn’t just make processes and equipment workflows more efficient; it focuses departments on a patient-centered perspective — the intersection point where having the right equipment, in patient-ready condition, at the right time for the right patient can significantly improve the overall patient experience.
Back to the BedsideThe average nurse spends approximately 75% of their time on non-patient-care tasks, including 20 minutes per nurse, per shift, just chasing down medical equipment. An integrated medical equipment management strategy can eliminate this extraneous burden, giving nurses confidence that the right equipment will be clean, functioning and available — when and where they need it. This frees up nurses to spend more time at the bedside, providing focused patient care that improves the overall patient experience.
Makes the Care
Experience SeamlessCare delays significantly impact patient satisfaction and increase the risk of adverse events. How long it takes to get at-risk patients on a specialty bed or how much time is spent searching for an infusion pump to administer medication — these delays in care don’t seem like a big deal, until they become one. Leveraging best-in-class equipment value management services to deliver the right equipment, when and where it’s needed, minimizes delays, expedites treatment and enables a more consistent, seamless care experience.
Makes Happy Nurses
Your HallmarkEliminating hospital equipment management burdens on nursing staff has a cascading effect on patient satisfaction. Nurses are masters of time management and structure their day to allow implementation of patient care plans, which includes communicating with families and handling frequent, unforeseen emergencies. Wasting time searching for medical equipment is not only frustrating for the nurse — it delays care and frustrates patients. By freeing nurses to do the job they signed up for — the job they love — hospitals can improve nurse job satisfaction and enhance their ability to attract and retain great nurses. Happier nurses are directly correlated with higher HCAHPS scores.