Case Study:

Onsite Program Improves Nurse Satisfaction

Introduction

This case study is based on a June 2017 survey of Agiliti customers by a 3rd party research service. The profiled hospital* was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.

As a result of the onsite equipment management program, the nursing staff has had more time available to focus on patient care. Agiliti is very prompt to handle sudden requests for service & delivery, and their program eliminates the frustration and fear of not having the proper equipment available in-house.

The Challenge

In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.

Use Case

Today, the profiled hospital relies on an Agiliti onsite program and staff to manage the following equipment types:

Infusion pumps

Other movable
medical equipment

When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:

Ability to reduce equipment delays and improve speed to therapy

On-site single
point of contact

24/7 service coverage

Equipment delivery to the
patient room / floor

Designated equipment storage

Equipment availability

Equipment tracking

Patient-level billing

Equipment availability

The Results

The surveyed hospital agrees that the onsite equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:

Increased nurse satisfaction

Improved patient outcomes

Reduced equipment delays & improved speed to therapy

Improved equipment utilization & availability

Reduced equipment shortages

Improved caregiver productivity

Reduced lost equipment

 

When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:

        • Lowered equipment availability
        • Unplanned capital purchases
        • Increased nursing complaints / frustration
        • Decreased patient satisfaction
        • Decreased staff productivity
        • Decreased productivity of clinical engineering staff
        • A risk to the clinical outcome / patient experience

* The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

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