Case Study:
Onsite Program Improves Nurse Satisfaction
Introduction
This case study is based on a June 2017 survey of Agiliti customers by a 3rd party research service. The profiled hospital* was focused on ‘quick-win’ opportunities to improve speed to therapy, increase nursing productivity and improve patient outcomes. The hospital chose Agiliti to help them achieve these goals.
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As a result of the onsite equipment management program, the nursing staff has had more time available to focus on patient care. Agiliti is very prompt to handle sudden requests for service & delivery, and their program eliminates the frustration and fear of not having the proper equipment available in-house.
The Challenge
The profiled hospital selected the Agiliti onsite equipment management program to address the following business challenges at their hospital:
- Medical equipment rental and capital costs
- Equipment in-service / Just in time orientation
- Broken / non-functional equipment
In addition, the hospital estimates that their nurses spent >1 hour on administrative tasks each shift before implementing Agiliti on-site services.
Use Case
Today, the profiled hospital relies on an Agiliti onsite program and staff to manage the following equipment types:
Infusion pumps
Other movable
medical equipment
When asked, the Director of Respiratory Services identified the following capabilities of the program as direct benefits for the nursing staff:
Ability to reduce equipment delays and improve speed to therapy
On-site single
point of contact
24/7 service coverage
Equipment delivery to the
patient room / floor
Designated equipment storage
Equipment availability
Equipment tracking
Patient-level billing
Equipment availability
The Results
The surveyed hospital agrees that the onsite equipment management program is highly valuable to the success of their facility, and Agiliti has helped them to realize the following results:
Increased nurse satisfaction
Improved patient outcomes
Reduced equipment delays & improved speed to therapy
Improved equipment utilization & availability
Reduced equipment shortages
Improved caregiver productivity
Reduced lost equipment
When asked what would be the impact if the on-site program went away, the hospital identified the following consequences:
- Lowered equipment availability
- Unplanned capital purchases
- Increased nursing complaints / frustration
- Decreased patient satisfaction
- Decreased staff productivity
- Decreased productivity of clinical engineering staff
- A risk to the clinical outcome / patient experience
* The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.
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About This Case Study
Source: A 3rd party research service