Case Study:

Agiliti Helps Brookings
Health System Concentrate
on Quality Healthcare

with Biomedical Services

Overview

Brookings Health System is dedicated to providing high-quality, compassionate and personalized care. However, healthcare managers at Brookings were spending a considerable amount of time trying to manage the service of their medical equipment. Already focused on a multitude of other essential tasks, it became increasingly difficult for the staff to ensure their equipment was in optimal condition prior to patient use.

It was all very time consuming and frustrating – keeping the service contracts straight, arranging service, sending parts and arranging for loaners.

The Challenge

Other healthcare managers found that navigating service contracts with multiple vendors made it difficult to ensure vital medical equipment was up-to-date on their preventive maintenance and available when it was needed for patient use. 

Duane Thompson, Environmental Services Director for Brookings Health System, said that Brookings needed a way to coordinate all the service contracts to streamline maintenance and repairs of medical equipment – and the documentation.

100% Preventive Maintenance Compliance

The Solution

As Brookings’ service vendor, Agiliti coordinates the maintenance and repair of all medical equipment and advises the Brookings management team on the feasibility of new technology acquisitions and prioritized replacements. This includes:

reduce repair costs

Managing Service Contracts
to Lower Costs

“Agiliti takes the burden of managing service contracts off department managers and works directly with the manufacturers.” Thompson said, “Agiliti negotiates service contracts with manufacturers for a better price than previously possible.”

Onsite technician icon

Onsite Technician to
Improve Uptime

Agiliti completes and maintains documentation of preventive maintenance and repairs for compliance. “When the State Department of Health comes in,” Johnson says, “Agiliti provides the documentation that they require. We’ve never had any problems or complaints at all with compliance.”

Documentation Management for Governing Agencies:

Agiliti completes and maintains documentation of preventive maintenance and repairs for compliance with healthcare standards. Says Johnson, "When the State Department of Health comes in, Agiliti provides the documentation that they require. We’ve never had any problems or complaints at all with compliance.”

Organized Preventive
Maintenance

“Agiliti has helped us be more organized and efficient with our preventive maintenance,” Johnson said. “Their preventive maintenance is really reassuring because you know your equipment is going to work.”

Equipment Planning to
Optimize Purchasing

Agiliti generates a vendor-neutral, strategic capital replacement plan for the Brookings management team that focuses on the serviceability of the equipment, technology relevance and capital prioritization.

Equipment that is kept in optimal operating condition:

Prevents equipmentrelated delays in patient care

Reduces reliance on supplemental rentals and unnecessary purchases

Improves patient experience and outcomes

Helps healthcare providers maintain and exceed standards of care

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