Acute Care Hospital Reduces Equipment Service Costs, Improves Uptime with Strategic HTM Model

Posted: August 19, 2019

Biomedical technician performing a functional inspection on a ventilator


This case study is based on a July 2018 survey of Agiliti customers by TechValidate, a 3rd-party research service. The profiled 300-bed acute care hospital was looking to improve service compliance and reporting, lower capital equipment expenditures and reduce administrative burden. The hospital partnered with Agiliti to develop a strategic HTM program with an onsite team of Agiliti technicians managing all equipment, contract management, and professional services.

“As a result of the Agiliti Clinical Engineering Services program, we’ve unlocked cost savings through improved inventory management and capital planning, while simultaneously generating better operational outcomes.”


The profiled company ultimately select Agiliti for their Clinical Engineering Services in order to address the following business challenges at their hospital:

  • Their administrative burden (time and costs)
  • Capital and equipment replacement planning
  • Their Computerized Maintenance Management System (CMMS) – Inventory and Equipment Service history
  • Cost of service & repairs/service to acquisition costs
  • Equipment uptime
  • Managing vendor contracts
  • PM compliance & reporting
  • Regulatory compliance & reporting
  • Technician competency levels – technician skill set
  • Unproductive technician time (searching for equipment, vendor management)

Use Case

Today, the profiled hospital relies on an outsourced clinical engineering program from Agiliti that features the following key capabilities:

  • Onsite Agiliti technicians managing the service on all equipment
  • Vendor and contract management
  • Professional services: Capital planning, pre-purchase evaluations

The Supply Chain Director said there were various capabilities that differentiated Agiliti from the competition. This includes:

  • Capital planning support
  • Guaranteed turnaround times
  • Medical Equipment Management Plan (MEMP)
  • Parts and contract management
  • PHI & Risk Management
  • Program implementation and management process

The Supply Chain Director also identified their customer service and the synergistic benefits of using other Agiliti solutions as a key differentiator. By implementing an onsite program and using Agiliti rental services in addition to Clinical Engineering Services, the hospital was able to improve operational and financial outcomes.


After implementing an Agiliti clinical engineering program, the hospital reduced overall service cost through a combination of vendor management, capital cost avoidance, capital planning and improved inventory management. As the Supply Chain Director said:

“Agiliti offers better equipment tracking and clinical engineering service that provides cost savings, PM compliance, and capital planning.”

Additionally, the profiled acute care hospital has eliminated the administrative burden related to equipment maintenance (vendor management, capital planning, searching for equipment), and they agree that the Agiliti Clinical Engineering Services program is highly valuable as it relates to the success of their facility.

The hospital achieved the following benefits thanks to the Agiliti Clinical Engineering Services program:

  • Reduced service costs
  • Improved preventive maintenance and Recall Compliance
  • Reduced administrative burden (non-productive tech time)
  • Improved equipment uptime
  • Achieved better labor allocation
  • Avoided capital costs
  • Reduced equipment rental costs
  • Improved employee satisfaction
  • Improved inventory management
  • Improved capital (planning) allocation

In evaluating the program, the Supply Chain Director at this hospital mentioned that “the organization has realized the synergistic benefit from multiple solutions from Agiliti,” and would recommend Agiliti because of the superior capabilities Agiliti has over other vendors.

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The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

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Published: August 19 , 2019  TVID: 982-5EB-B7E